Medical record review is when your doctor or health care provider mails the QIO a copy for a doctor working with the QIO to review.For concerns that are not documented in the medical record, the QIO can not make a decision one way or the other. This does not mean the QIO believes the things that you are concerned about did not happen. It just means that there is nothing in the record about them that would allow it to make a determination. A delay in bringing your pain medication, for example, might not be documented in the medical record. For concerns that are not documented in the medical record, the QIO can assist you with contacting other agencies that can address your concern.
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